Delivery & Refund

Delivery and Refund Conditions

1. Nature of the Service

IntelMetal provides digital membership and platform access rather than physical product delivery. The purchased membership or digital service is made available through the user's account after the payment transaction is successfully completed.

2. Digital Delivery

After payment approval, the relevant membership plan is assigned to the user account. In case of a technical or operational delay, the user may contact IntelMetal through the registered contact channels.

3. Refund and Cancellation Requests

Refund and cancellation requests are evaluated according to applicable consumer legislation, the nature of the purchased service, whether the service has started to be used, and the relevant membership terms.

For digital services, where service performance has started with the user's approval, statutory exceptions regarding the right of withdrawal may apply. Nevertheless, each request is reviewed in good faith.

4. Refund Process

If a refund request is approved, the refund process is initiated in accordance with the payment method and the rules of the payment institution. Processing times caused by banks or payment institutions may be outside IntelMetal's control.

5. Contact

You may contact us for all refund, cancellation, and delivery-related requests.